Sending the package
As a general rule, packages are sent within 48 hours of receipt of payment via UPS with tracking number and unsigned delivery. If you prefer to send Extra-Certified UPS, an additional charge will be applied. Please contact us before applying for this option. Regardless of the shipping form you choose, we will provide you a link so you can follow your order online.
Shipping costs include handling and packaging costs, as well as postal costs. Operating costs are fixed, while transport costs may vary depending on the total weight of the package. We recommend that you group all your items in the same order. We can’t combine two different orders, and the shipping costs will be applied to each individual order. We are not responsible for any damage to your package after shipment, but we do our best to protect all fragle items.
The boxes are big and your items will be well protected.
Estimated price: 20 euros per package not exceeding 20 kg.
The return policy of Vertimaq S.L. allows you to return the products if you are not satisfied with your purchase up to 30 days from the date of receipt of the product.
Products must be returned in the same state in which you received them. New products must therefore be returned new, unused and complete. Second-hand products must not present any additional damage or signs of use.
If you return a product to us due to a mistake by Vertimaq, we will pay back the expenses.